Notifications, Google Fit sync and Samsung Health sync on Android devices.

Some Android devices optimize battery usage, and in doing so they restrict some app functions, such as notifications, Google Fit sync and Samsung Health sync, to save battery power. To make sure notifications, Google Fit sync and Samsung Health sync work in the Givhero app, please follow these steps:

Huawei

Go to Settings -> Advanced Settings -> Battery Manager -> Protected Apps. Turn on Givhero.

Motorola

Go to Settings -> Battery. Tap the three dots in the top-right corner of the screen, and choose Battery Optimization. Select All Apps from the dropdown menu. Tap Givhero, select Don't optimize.

OnePlus

Go to Settings -> Advanced -> Recent App Management -> Normal Clear.
Go to Settings -> Battery. Tap the three dots in the top-right corner of the screen, and choose Aggressive Dose. Disable it.
Go to Settings -> Battery -> Battery Optimization. Tap the three dots in the top-right corner of the screen, and choose Advanced Optimization. Disable it.

Oppo

Go to Settings -> Advanced Settings -> Battery Manager -> Protected Apps -> Givhero. Choose Protect.
Go to Settings -> Apps -> Advanced -> Ignore Battery Optimizations -> Givhero. Choose Ignore.
Go to Settings -> Notification Panel & Status Bar -> Notification -> Givhero. Activate both Allow Notifications and Priority Display.
Open Givhero. Tap the square button ( App Overview) on the navigation bar. Pull down on the app to lock it in place.

Samsung S8

Go to Settings -> Apps.
Tap on the three dots in the top-right corner of the screen.
Choose Special Access -> Optimize Battery Usage.
Select All Apps from the dropdown menu. Turn off Givhero.

Samsung Other Models

Go to Settings -> Battery -> App Optimization -> Givhero. Turn off Optimization.

Vivo

Open i Manager. Tap App Manager and then Auto Start Manager. Enable Givhero.
Open i Manager. Tap App Manager, and choose Uninstallation/Installed App -> Givhero. Enable Show Notification.
Go to Phone Settings -> Status Bar & Notification -> Givhero, and enable Allow Notification.
Open Givhero. Swipe down from the top of the screen to see the recent apps. Long press on Givhero, and tap Add to Whitelist.

Xiaomi

Go to Settings -> Manage Apps -> Battery Usage -> Givhero, and select No Restrictions.
Go to Settings -> Permissions -> Autostart -> Givhero. Toggle the switch to the on position.
Go to Settings -> App Notifications -> Givhero. Toggle the switch to turn on Priority.
Open Givhero. Tap the square button ( App Overview) on the navigation bar, and then tap Givhero. Pull down on it to lock it.

Troubleshooting Sync Issues

Syncing with Health App or Apple Watch

Check for any updates in the App Store. Update Givhero if needed.
Go to Settings -> Privacy -> Motion & Fitness. Make sure that both Fitness Tracking and Health are turned ON.
Go to Settings -> Privacy -> Location Services -> System Services. Make sure Motion Calibration & Distance is turned ON.
Go to Settings -> General -> Background App Refresh. Make sure Givhero is turned ON.
In the Health app, tap on Profile icon on top right, go to Apps -> Givhero. Allow Givhero to read data for the activities you want to track.

If you’re still experiencing issues, force close Givhero:

Double-tap the Home button.
Swipe up on Givhero.
Reopen Givhero. Allow 15 to 30 minutes to sync.

Syncing with Google Fit

Check for updates in the Play Store. Update Givhero if needed.
In Google Fit, ensure it is tracking the activities you want.
If Google Fit isn’t tracking:
1. Tap Profile -> Gear icon.
2. Check Tracking Preferences and ensure both options are ON.
Confirm your email in Google Fit matches the one given permission to Givhero.
If needed, disconnect and reconnect your account.

Syncing with Fitbit

Open the Fitbit app and sync your device. Ensure your Fitbit device is set to sync periodically. Once synced, allow Givhero 5-10 minutes to retrieve data.

Manual Data Entry

You can manually enter data in the Givhero app:

From the dashboard, tap on the goal and then the Calendar icon.
Select the activity and enter duration.
Select the Date. (Activity can only be logged for up to the last 2 days.)

Sync Frequency

Givhero syncs every five minutes, but it may take up to 15 minutes for data to show.

Supporting Charities

To suggest a charity, use the feedback screen or contact us via email.

Donation Charging Policy

Funds are only processed once your donations reach a predefined amount, typically $20.

Account Limits

Set daily, weekly, monthly and yearly limits from your Profile screen to ensure you’re not charged more than you intend.

Data Handling

Activity data seen in Givhero may differ from devices due to variations in data handling across apps and devices.

Goal Changes

Once a goal is processed, it will not trigger another donation until the next timeframe.

Privacy Settings

Profiles are public by default, but goals can be kept private.

Sponsoring

No app download is needed for sponsors; they can use the website to sponsor a user.

Activity Logging Issues

Run logging depends on the device. Ensure activity is correctly tagged by your fitness tracker.

Goal Progress Tracking

Green indicates positive progress. Red or blue indicates weight changes or missed health metrics.

Cost of Using Givhero

Givhero is free for users, charging nonprofits upon receiving donations.

Connecting Devices

To connect devices, follow the instructions in the app under the Profile and Device Sources sections.

Setting Goals

To set a goal, tap Goals and follow the prompts to customize your goal.

Charity Selection

You can choose up to two charities for a goal. Follow the provided steps in the Goals section.

Sharing Goals on Social Media

Make the goal public to share it on available platforms from the app.

Inviting Sponsors

From the Goal screen, you can invite sponsors through email, contacts, or social media options.

Creating a Virtual Race

Follow the steps in the Goals section to set up a virtual race for various activities.